Saved Messages
Saved messages are ready-made replies your team can send from any chat in a couple of clicks: a welcome greeting, your opening hours, a price list, a voice note. Write them once here, and everyone on your team can reuse them.
Before you start
- To see this page you need permission to view chat messages. To create, edit or delete saved messages you need the matching permissions. See Roles & permissions.
- Saved messages are shared: everyone in your business sees the same list.
Open Saved Messages
In the sidebar, open Administration and click Saved Messages.
The tabs at the top filter the list by type: All, Text, Buttons, List, Link, Product List, Voice, Call Request and Call Us. Each card shows a preview of how the message looks.
Types of saved message
| Type | What it is |
|---|---|
| Text | A simple plain-text reply. |
| Buttons | A message with up to 3 quick-reply buttons the customer can tap. |
| List | A scrollable list of options the customer picks from. |
| Link | A message with a call-to-action link button, such as "Visit website". |
| Product List | Products from your linked catalog. See Catalogs. |
| Voice | A recorded voice note. |
| Call Request | Asks the customer for permission to call them on WhatsApp. |
| Call Us | Invites the customer to call you on WhatsApp. |
Call Request and Call Us only work from a business number that has calling turned on. You can create and pick them anyway, but WhatsApp refuses to send them from a number without calling. See Calls.
Create a saved message
- Click Create Message.
- Pick a type.
- Fill in the message. For every type you give it a Name, for example "Welcome greeting". The name is how your team finds it in a chat; customers don't see it.
- Check the Preview and save.
Record a voice message
- Click Create Message, then pick Voice.
- Type a Title.
- Tap the microphone to start recording, and tap Stop when you're done. Your browser asks for microphone access the first time.
- Click Play to listen. If you're not happy, click Record again.
- Save the message.
Use a saved message in a chat
There are two ways:
- Type
/in the message box. A Saved replies menu opens. Keep typing to search by name, use the arrow keys to move, and press Enter to pick one. A text reply is put into the message box so you can change it before sending. - Use the attachment menu. Click the attachment button in the message box and choose Saved Messages, then pick a message and click Send.
See Sending messages.
TIP
You can also save a reply while you're chatting: type the message, then click the Save message button next to send. It's added to this list for the whole team.
Edit or delete a saved message
- To change one, click Edit on its card, make your changes and save. For voice messages, the current recording is kept unless you record a new one.
- To remove one, click Delete on its card and confirm with Yes, delete it. This can't be undone.
Related
- Sending messages
- Chatting (the inbox)
- Templates: for messages you send outside the 24-hour window